I Didn't Receive My License Key
What to do if you haven’t received your license/ product key after Akrivi checkout.
Step 1: Check Your Email
License keys are sent automatically after purchase. It may take up to 10 minutes to arrive. The email will come from Akrivi, so be sure to check:
✅ Your inbox
📂 Junk or spam folders
🗂️ Promotions or Updates tabs (especially in Gmail)
Step 2: Check Other Email Addresses
It’s possible you used a different email during checkout — like a business vs personal address.
Please check all your email accounts just in case.
Step 3: Contact Support
If you still can’t find it, it’s very likely there was a typo in your email address.
We’ll need to look into this manually and resolve it for you.
👉 Email us here and we’ll verify your order and resend your license key.
Please expect a response within 24 hours.