License Key Activation Errors: Expired Keys and ‘Reverify’

If you’re seeing an error when trying to activate your license key — such as “Reverify” or “Your product key has expired” message — don’t worry. These are usually easy to fix. This guide will walk you through the most common causes and how to resolve them quickly.

This usually indicates a license verification issue, often related to the system or account connection.

Please contact us directly and include:

• The email address you used when purchasing

• (Optional) Your license key, if available

  
  

👉 Contact us here

We’ll verify your details on the backend and get things sorted for you quickly.

This error may appear if:

• Your subscription ended and didn’t renew

• You have two accounts, and you’re using a license key from the one that is no longer active

  
  

1. Log in to your Fastspring account to check your active subscription:

   👉 https://akrivi.onfastspring.com/account

2. Confirm you’re using the license key from the account that is currently active.

   
   

💡 Still unsure which account is active?

Just send us an email with the email address you used during checkout, and we’ll help resolve it.

👉 Contact us here