Cancelling Your Subscription & Requesting a Refund

1. Log in to your account:

   👉 https://akrivi.onfastspring.com/account

   
   

   Note:

   If you purchased between November 1st, 2023 and July 12th, 2024, you may be a customer of our previous Fastspring store.

   If you’re having trouble accessing your subscription, try logging in again here:

   👉 https://gridit.onfastspring.com/account

   
   

2. Locate your active subscription

3. Click “Cancel” to stop future billing

   
   

Once canceled, your subscription will remain active until the end of your billing period — you won’t be charged again.

PLEASE NOTE: If you are on the old store, we had previously sent out an email that your account has been automatically cancelled as we had moved to a new store. To confirm this, follow the instructions above.

We offer refunds for subscription-based products if requested within 3 working days of your original purchase.

As stated in our Terms of Service all users agree to when subscribing to Akrivi products:

• Refunds are only available to first-time buyers of a subscription product.

• Refunds are not available after the 3-day window due to the instant value provided by our tools.

• Cancellations will result in the deactivation of your license key at the end of your current billing period, unless manually reactivated.

This policy reflects the nature of our products: they provide instant value, and the 3-day window gives customers enough time to evaluate them fairly — while also being sustainable for our business and respectful to other customers.

• ✅ Within 3 working days? You may request a refund

• ❌ After 3 working days? Refunds are not eligible, but you’ll still have full access until your subscription expires

  
  

To request a refund within the 3-day window, just reach out via email here

If you cancel and later decide to continue using the product, you can un-cancel your subscription by logging back into your account and reactivating it:

👉 https://akrivi.onfastspring.com/account